Refund policy
Returns & Exchanges
Everything is made to order. Made for you. That means no standard returns or exchanges for change of mind, wrong size ordered, or general dissatisfaction. Check the size guide before you order. It's there for a reason.
Something's wrong? We've got you.
If your order arrives damaged, poorly printed, or just plain wrong — contact us within 15 days of delivery at info@moodycrew.com with:
- Your order number
- A short description
- Clear photos of the issue
We'll offer a replacement or refund. No drama.
Don't send anything back unless we ask you to.
Not eligible for return:
- Made to order or personalised items
- Sale items and gift cards
EU Customers
Standard 14 day cooling off period applies — but not to made-to-order or personalised products, which includes everything we make.
Refunds
Approved refunds go back to your original payment method. If 15 business days have passed and nothing's landed, contact us at info@moodycrew.com