Terms of service
By ordering here, you agree to these terms. Short version: we're straightforward, you be too.
1. Who we are
Moody Crew. That's who you're dealing with. All orders, payments and communication run through us.
2. Orders
Everything is made to order. Once production starts, it can't be changed or cancelled. Check your details before you confirm.
3. Prices & payment
Prices include applicable taxes unless stated otherwise. Payments processed securely through Shopify.
4. Shipping
Delivery estimates shown at checkout. Carrier delays and customs holdups are outside our control. Make sure your address is correct. We can't fix that one for you.
5. Returns & refunds
Made to order means no returns for wrong size, color preference or change of mind. If something arrives damaged, defective or misprinted — contact us within 15 days with your order number and photos. We'll sort it. See our full Return Policy for details.
6. Product accuracy
We show products as accurately as possible. Slight color variations and minor print placement differences can occur. That's print on demand. Normal.
7. EU customers
14 day withdrawal right applies to non-custom items. Most of what we make is made to order, so this right generally doesn't apply. Not sure? Ask before you order.
8. Intellectual property
All designs, images and content are ours. Don't copy them.
9. Privacy
We respect your data. See our Privacy Policy.
10. Questions?
info@moodycrew.com
